Returns & Exchanges
We want you to feel confident in your Shay Kawaii look, which is why we offer a 14-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, intimates and final sale pieces are not eligible for return.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all tags are intact and including the provided packing slip.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location within 5 business days.
Receive Your Refund
Once our team inspects the returned items, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing