Frequently Asked Questions
Everything you need to know about your Shay Kawaii shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 5-10 business days. Express options are available at checkout. Please note that processing time can take 1-3 business days before shipment.
What is your return policy?
We offer a 30-day return window for unworn items with original tags attached. Please note that for hygiene reasons, swimwear and intimate apparel cannot be returned.
How do I know which size to choose?
Each product page features a detailed size guide. Since our styles range from oversized to bodycon, we recommend checking the specific measurements provided to ensure the perfect fit.
Do you ship internationally?
Yes, Shay Kawaii ships worldwide! Shipping costs and delivery times vary by destination and will be calculated during the checkout process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.